Shipping & Returns –


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Shipping & Returns

Try from the comfort of your home | Free shipping and exchanges on all styles. Luxury gift wrapping included always.
As part of our commitment to provide great service to our customers across the world we offer free express shipping and exchanges on all orders.

Your order will be fulfilled and dispatched within one working day of receipt.
UK Delivery: next working day
EU Delivery: 1-2 working days
USA & Rest of world (1-3 days): Please visit our USA or International site for shipping information.

Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, return labels must be requested within 14 days of receiving your order. We will collect from your home, work or an alternative address.
Shipping and exchanges are always free. However all returns will incur a processing fee of £20 per item to cover the return shipping fees.
Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange per purchase. Subsequent exchanges will be subject to shipping charges of £20 per item.
Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.
Please contact our customer care team by emailing if you have any further questions.

All prices are inclusive of UK VAT. No additional duties or taxes are applicable.
USA/Rest of world
Please visit our USA or International site for shipping terms.
Refund processing time
Your refund will be processed as soon as the items have been received by Dear Frances. Please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.