FAQ – Dear Frances Europe

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FAQ


Which payment methods does Dear Frances accept?

We accept Visa Debit, Visa, MasterCard, American Express and PayPal. All payments are processed through a secure checkout system provided by Shopify Payment.

Which countries does Dear Frances ship to?

Dear Frances ships worldwide, with free express international shipping. Please select your shipping destination from the dropdown menu at the time of checkout. If you are shopping from outside the UK or other EU member states, please select our USA or International website from the location tab at the top left of the page.

How long does delivery take and how much will it cost? 

We offer free express international shipping on all orders. Delivery times vary between regions however generally take 1 to 2 business days to reach you. Your items will be dispatched within 24 hours of placing the order (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

Is VAT included in the price?

All prices are inclusive of UK VAT. No additional duties or taxes are applicable for shipment in the UK or other EU member states. For all other shipping destinations, please visit our USA or International sites for relevant details. 

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

Which size should I order if I am between sizes?

Dear Frances shoes fit true to size. Due to Italian sizing, our shoes run slightly narrow so if you are between sizes, we recommend selecting one size up.

How do I find a specific item?

If you know the style you are looking for, simply click 'ALL STYLES' and select from the complete collection. If you are having trouble locating your preferred style, please contact customer service at info@dearfrances.com.

What if an item is out of stock?

If an item is out of stock, please contact info@dearfrances.com for restocking information.

Can I pre-order an item?

We offer the option to pre-order selected styles. You will be notified if an item is available for pre-order and it's expected dispatch date at the time of adding it to your cart. For further information on pre-order items, please contact customer service at info@dearfrances.com.